TERMS & CONDITIONS

Terms and Conditions
Welcome to Launder & Press. These terms and conditions govern your use of our services, including dry cleaning, laundry, clothing alterations, and trainer cleaning. By using our services, you agree to these terms.

1. General Terms

1.1 Launder & Press reserves the right to update or amend these terms without prior notice. The latest version will always be available on our website or in-store.
1.2 By using our services, you confirm you are authorised to act on behalf of the owner of the items submitted.

2. Services Provided

2.1 Dry Cleaning: We take utmost care in cleaning garments according to the care label instructions. However, we cannot accept liability for damage caused by manufacturer defects, including weak fabrics, colour loss, or faulty stitching.
2.2 Laundry: Items will be washed and dried at appropriate temperatures unless specific instructions are provided. We cannot be held responsible for shrinkage, colour bleeding, or damage due to care label discrepancies.
2.3 Clothing Alterations: We strive to provide precise tailoring services based on the measurements and instructions given. Any dissatisfaction must be reported within 7 days.
2.4 Trainer Cleaning: Trainers will be cleaned using suitable methods for their materials. While we aim to restore them to the best possible condition, we are not responsible for pre-existing defects or damage from wear and tear.

3. Collection and Delivery

3.1 Customers are responsible for collecting items promptly. Items not collected within 90 days will be considered abandoned and may be disposed of.
3.2 If you opt for delivery, ensure someone is available to receive the items. Missed deliveries may incur additional fees.

4. Liability

4.1 Launder & Press will not be held responsible for:

  • Loss or damage caused by third-party suppliers (e.g., fabric manufacturers).

  • Items without care labels or with unclear instructions.

  • Minor changes in texture, colour, or size that are unavoidable in the cleaning process.
    4.2 In case of loss or damage caused directly by our negligence, liability will not exceed 10 times the cleaning cost of the specific item. Proof of original purchase price may be required.

5. Reporting Issues

5.1 Any issues must be reported within 48 hours of item collection or delivery.
5.2 We may request inspection of the item to assess the claim and determine appropriate action, such as re-cleaning or compensation.

6. Payment

6.1 Payment is due upon order placement unless otherwise agreed.
6.2 Unpaid items will not be released until full payment is received.

7. Customer Responsibilities

7.1 Customers must check all pockets and remove items such as keys, money, or jewellery. We are not responsible for loss or damage caused by items left in garments.
7.2 Ensure any special requests or instructions are clearly communicated at the time of drop-off.

8. Privacy

8.1 Launder & Press values your privacy. Any personal information provided will be handled in accordance with UK data protection laws.

9. Governing Law

9.1 These terms and conditions are governed by the laws of England and Wales. Any disputes will be resolved in the appropriate UK courts.

Contact Us
For any queries or concerns, please contact Launder & Press via the contact page.

Thank you for choosing Launder & Press!