PRIVACY POLICY

Privacy Policy
At Launder & Press, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services or visit our website.

1. Information We Collect

We may collect and process the following information:

  • Personal Information: Name, address, phone number, email address, and payment details.

  • Service Information: Details about the services you request, such as garment types and preferences.

  • Website Usage Data: Information gathered through cookies and analytics tools, including your IP address, browser type, and pages visited.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To provide and manage our services, including laundry, dry cleaning, alterations, and trainer cleaning.

  • To communicate with you regarding orders, delivery updates, or customer service inquiries.

  • To process payments and refunds securely.

  • To personalise your experience and improve our website and services.

  • To comply with legal obligations and resolve disputes.

3. Sharing Your Information

We do not sell or share your personal information with third parties, except in the following cases:

  • Service Providers: Third-party companies that support our business operations, such as payment processors or delivery services.

  • Legal Requirements: When required by law or to protect our rights, property, or safety.

  • Business Transfers: If Launder & Press is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that collect data about your preferences and website usage. You can manage your cookie settings through your browser.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Retention of Information

We retain your personal data for as long as necessary to provide our services or comply with legal and regulatory obligations. Once no longer required, your data will be securely deleted.

7. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access the personal data we hold about you.

  • Request corrections or updates to your information.

  • Request deletion of your personal data where applicable.

  • Restrict or object to certain processing activities.

  • Request data portability for information you have provided to us.

To exercise your rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their policies before providing any personal information.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us via the contact page.

Last Updated: 23 November 2024

Thank you for trusting Launder & Press with your personal information.